Our delivery rates are as follows:
48hr (tracked) - Free for orders over £20.00, otherwise £4.00
Next Day (tracked) - Free for orders over £50.00, otherwise £6.00
We ship worldwide and have access to the most competitive rates. For our full international shipping rates, click here.
Where someone is unable to accept the delivery in person, the courier may leave the package in a safe place. By purchasing from Skinspace, you are accepting your parcel may be left in a suitable safe place, as determined by our courier.
Ordered something by mistake, or just changed your mind? No worries! You can return your products within 21 days of your order being placed.
If there's a fault with the product, we'll cover the return postage costs (up to £4.00) or share a link whereby you can generate a Royal Mail returns label at no cost to you.
If you've decided you no longer want/need the product, of course we'll take it back, but we won't be able to compensate you for the cost of getting the product(s) back to us. In the case where a pre-paid returns label has been used, £4.00 will be deducted from your refund to cover the cost of this.
Of course, the product(s) have to be in perfect, re-sellable condition, just as you'd like to receive them (except if the product(s) arrived damaged). Unfortunately that means, where the products have a seal, you can't break this, not even for a little test.
If your order has qualified for a free gift, the gift must also be returned in perfect, re-sellable condition before your refund or replacement can be processed.
Where a product has has a 'money-back guarantee', the cost of returning the product to us is borne by the customer, and Skinspace reserves the right to issue the refund by way of store credit (e.g. Skinspace Gift Card).
To return an item, just email us at firstname.lastname@example.org